Return & Refund Policy

We want you to be satisfied with your purchase. This policy explains how returns, exchanges, cancellations, and refunds are handled.

Return Requests

Contact us using the details published on this website before returning an item. Include your order number, the item involved, and the reason for the request.

Eligibility

Items must meet the applicable return conditions and may need to be unused, in original condition, and accompanied by proof of purchase. Some products may be non-returnable where permitted by law, including personalized, digital, perishable, or hygiene-sensitive items.

Return Shipping

Return shipping responsibility and costs depend on the reason for the return and applicable law. Do not send items back until return instructions have been provided.

Refunds

After an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method, subject to payment-provider processing times.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us promptly with your order details and supporting photographs where appropriate.

Consumer Rights

This policy does not limit any mandatory rights you may have under applicable consumer-protection laws.

Important: Customize this policy with your return period, eligible and excluded products, condition requirements, return address, restocking fees, exchange process, refund timeline, and contact details.